退款政策
Cancellations and Changes
As we print-to-order, we're unable to cancel or make changes (including print selection and size) once your order has been placed.
Our wallpaper murals are bespoke to your individual order and as such are not returnable or refundable.
Delivery time includes us receiving your order, production and delivery. Delivery times range from 4-12 business days. All shipping is free and tracked for your convenience.
We recommend taking your time to select the perfect mural for your space – or feel free to ask us for advice if you would like a second opinion!
If you have any enquiries or questions please reach out to us at hello@pictured.art.
Change of Mind
We recommend taking your time to select the perfect print for your space – or feel free to ask us for advice if you would like a second opinion! Send us a pic of your space and we will give you a free design consult. Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.
Returns and Return Eligibility
If you wish to return a print, please post it back to us within 14 days of the date on which you received it. All you pay for is the return postage of the goods. If you wish to proceed with a return, please contact us by email at hello@pictured.art. The returned print needs to be in an 'as new' condition and complete with all original packaging. You will remain responsible for the goods until they reach us, we recommend that you use a secure delivery method. If a product is returned to us that is not in 'as new' condition, we reserve the right to return the product to you in lieu of a refund or store credit.
Our Change of Mind returns policy is limited to one cycle of return per order. As such, prints purchased using store credit will not be eligible for exchange.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@pictured.art.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
All wallpaper murals are bespoke and as such are not returnable or refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pictured.art.