Returns

Hello! We want you to love your Pictured print.

Prints: If your print isn’t quite right, you can return it to us within 30 days of delivery for a refund or store credit. Please make sure it’s in brand-new condition and in the original packaging. You’ll be responsible for return postage, and we recommend using a secure delivery method so your print stays safe.

Framed Prints & Wallpaper Murals: Because these items are made-to-order just for you, they cannot be returned or refunded.

Damaged Items: If your print arrives damaged, we’re here to help! Contact us at hello@pictured.art with photos and your order number, and we’ll make it right with a replacement or refund.

Refunds & Store Credit:

• Refunds will be processed back to your original payment method within 10 business days of receiving and inspecting your return.
  
• If you prefer store credit, we’ll send you a discount code via email that you can use on any future purchase.
  

Change of Mind: We totally get it – sometimes a print just doesn’t fit your space. Remember, this is only valid for prints, not framed prints or murals, and each order can only be returned once under our change-of-mind policy.

EU Customers: If your order ships to the European Union, you’re protected by a 14-day cooling-off period, during which you can return your items for any reason, as long as they’re unused and in the original packaging.

If you have any questions, we’re always happy to help, just reach out to hello@pictured.art