Terms of service
1. Overview
This website is operated by Pictured, an Australian registered business (ABN 63 457 425 452). Throughout the site, the terms “we”, “us” and “our” refer to Pictured.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all site users, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.
2. Online Store Terms
By agreeing to these Terms, you confirm that:
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You are at least the age of majority in your state or country of residence; or
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You are the age of majority and have granted consent for any minor dependents to use this site.
You may not use our products for unlawful purposes, nor violate any applicable laws (including copyright).
A breach of any Terms will result in immediate termination of Services.
3. General Conditions
We reserve the right to refuse service to anyone at any time.
You understand your non-credit-card content may be transferred unencrypted across networks.
You agree not to copy, reproduce, resell, or exploit any portion of the Service without written permission.
Headings in this document exist only for convenience and do not impact interpretation.
4. Accuracy, Completeness & Timeliness of Information
Information provided on the site may not always be accurate, complete, or current. It is offered for general use only and should not be the sole basis for decisions.
We have no obligation to update content but may do so at any time.
5. Modifications to Services and Prices
Prices may change without notice.
We may modify or discontinue the Service (or any part of it) at any time without liability.
6. Products & Services
Some products may be available exclusively online. These products may have limited quantities and may only be returned in accordance with our Returns Policy.
We make every effort to display product colours accurately, but we cannot guarantee your device’s display accuracy.
We reserve the right to:
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Limit sales to specific individuals, regions, or jurisdictions
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Limit product quantities
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Discontinue products at any time
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Change product descriptions or pricing at any time
We do not guarantee that the quality of any product or Service will meet your expectations.
7. Order Accuracy, Billing & Account Information
We reserve the right to refuse, limit, or cancel any order. This may include orders placed under the same customer account, payment method, or shipping address.
If we modify or cancel an order, we will attempt to notify you via the contact details provided at checkout.
You agree to maintain current, complete, and accurate billing and account information.
8. Returns, Refunds & Cancellations
All returns and refunds are governed exclusively by our Refund Policy and Returns Policy, which are available on our website and form part of these Terms.
Key points (summary only — refer to the full policies for details):
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Prints may be returned within 30 days if in new condition.
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Framed prints and wallpaper murals are custom-made and not returnable or refundable except where required by law.
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Order changes/cancellations for custom products are strictly time-limited.
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EU customers retain their statutory 14-day cooling-off rights.
9. Optional Third-Party Tools
We may provide access to optional third-party tools “as is” and without warranties.
Use is at your own risk. Future new features or services will also be governed by these Terms.
10. Third-Party Links
Some content or services may link to third-party websites not affiliated with us. We are not responsible for reviewing or evaluating third-party content and assume no liability for any interactions with third-party websites.
11. User Comments, Feedback & Submissions
You agree that any suggestions, comments, or submissions you provide may be used by us without restriction.
We are not obligated to:
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Keep comments confidential
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Pay compensation
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Respond to comments
You agree your submissions will not violate any laws or third-party rights.
12. Personal Information
Your submission of personal data is governed by our Privacy Policy.
13. Errors, Inaccuracies & Omissions
Occasionally, site content may contain typographical errors or inaccuracies. We reserve the right to correct these at any time, including after an order is submitted.
We are not obligated to update information except where required by law.
14. Prohibited Uses
You are prohibited from using the site for:
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Illegal or abusive activities
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Uploading malware
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Collecting personal data without consent
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Spamming or scraping
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Violating intellectual property rights
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Obscene or discriminatory behaviour
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Interference with site security features
Violation may result in service termination.
15. Disclaimer of Warranties
We do not guarantee:
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Uninterrupted or error-free service
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Accuracy or reliability of results
Products and services are provided “as is” unless otherwise stated.
We are not liable for any damages arising from use of the Services or products.
16. Limitation of Liability
To the fullest extent permitted by law, Pictured and its affiliates are not liable for indirect, incidental, or consequential damages.
Where limitation is not permitted by law, liability is capped at the maximum allowable amount.
17. Indemnification
You agree to indemnify and hold Pictured and its affiliates harmless from any claims arising from your breach of these Terms.
18. Severability
If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid.
19. Termination
These Terms remain effective until terminated by either party.
We may terminate your access at any time for violation of the Terms.
20. Entire Agreement
These Terms constitute the entire agreement between you and Pictured and supersede prior agreements.
21. Governing Law
These Terms shall be governed by the laws of Australia.
22. Changes to Terms
You can view the most current version of the Terms at any time.
Changes are effective when posted to the website. Continued use constitutes acceptance of revised terms.
23. Contact Information
For questions about these Terms, please contact:
Pictured
📧 hello@pictured.art
(Pictured — Australia)
Last updated: December 2025